The Domaine de la Grande Bauquière is likely to collect information about you on the site https://www.domainelagrandebauquiere.com/ (hereafter “personal data”).
This page “Management of your personal data” applies to the entire site and is intended to inform you of how we collect and process your personal data, as well as to provide you with information on your rights to privacy and the protection of your data.
We reserve the right to change this “Managing your personal data” page at any time.
Definition of personal data: this is information that can directly or indirectly identify any individual.
During your navigation, we have the possibility of collecting information allowing us to determine your identity:
– Information you provide by filling out forms on our site https://www.domainelagrandebauquiere.com/
– IP addresses: We may collect information about your computer, including your IP address, operating system and browser, if any, for system administration purposes. This is statistical information about our users’ browsing habits and patterns and does not identify individuals.
All personal data processed has a specific and predefined purpose prior to its collection by the Domaine de la Grande Bauquière. The said purposes are listed as follows:
– Contact data: messages sent to the site via the contact forms;
– Management of the customer account, the shopping cart and orders
– Management of payment and credit operations
– Management of delivery operations
– Management of customer relations (telephone, email), order tracking, after-sales service, product returns and refunds.
– Management of exchanges between the customer service and the customer by telephone or email.
– Fight against fraud and management of unpaid orders
– Sending of targeted commercial offers by post and/or e-mail
– Statistics of frequentation: IP address, cookies, for example, the pages consulted by the user, the date and time of the consultation
All personal data collected and processed can only be kept for a limited period of time. This period may be defined by the nature of the data according to the legal provisions in force, or determined by the data controller in proportion to the purposes of processing. These durations are established as follows:
– Information relating to cookies is kept for a period of 12 (twelve) months
– Information relating to your requests for information is kept for a period of 12 (twelve) months.
– Customer and prospect data is kept for a period of 12 (twelve) months
For prospects, the data retention period begins when the account is created
For customers, the period of data retention begins with the first order
Rules concerning the conservation of banking data:
In order to avoid you to enter your banking data with each order, you can choose that your bank card is associated with customer account. The banking data are recorded at the provider of payment in a protected way. You can change or delete this option at any time.
If you choose the option to save your bank details, they will be deactivated when your card expires.
In order to debit your account at the time of the invoicing or to credit it at the time of a return, the provider keeps banking data the time necessary to the realization of the transaction and the treatment necessary at the time of the complaints (litigations, returns).
Once the retention period is exceeded, we undertake to delete or archive the data concerned.
Any data collected on the domainegrandebauquiere.com site is processed solely by the Domaine de la Grande Bauquière.
Under no circumstances do we sell or rent your personal data to third parties. It is also possible that, within the framework of a legal procedure or investigation, we may transmit your personal data at the request of judicial or supervisory authorities, in compliance with the legal framework established by French law or by existing international agreements.
We undertake to take all necessary technical and organizational measures in accordance with the applicable legal provisions to ensure the security of the personal data collected. We protect your personal data against alteration, accidental or deliberate loss, use, disclosure or unauthorized access.
In accordance with the General Data Protection Regulation No. 2016/679, you have multiple rights to your personal data, including a right of access, a right to data portability, a right to rectification, a right to erasure, a right to object, and a right to limit processing.
You can also define directives concerning the processing, conservation, destruction or transfer of your data after your death.
These rights can be exercised by sending a request to the following address contact@domainelagrandebauquiere.com, by sending a letter to the following address GFA Société La Grande Bauquière – Chemin des Plaines, 13114 Puyloubier. We will do our best to respond to your request within a timeframe that respects the legal provisions in force.
Please note that we need a copy of your identity card in order to verify your identity as the applicant.
In the event of an unsatisfactory response from us, you may file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).
For more information on your rights, you can obtain information from the CNIL website (www.cnil.fr).
